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CUSTOMER SERVICE

Help: info@fashaddictshop.com
Orders: orders@fashaddictshop.com
Returns: returns@fashaddictshop.com

ORDERING

If you have found what you want to order, you need to use our shopping bag. Add the items that you want to your shopping bag, click CHECKOUT and fill in your details and choose a delivery option.

Then you will be redirected to PayPal or you can pay to our bank account. You will receive an invoice to your e-mail.

No, you don´t but the registration is simple and you can check all of your orders from your account, if you have an account with us!

Coupons will be available to our website when we have some special offers. These will be shown in the main page.

We accept PayPal, credit cards and direct bank transfers!

DELIVERY

We have two places where we order our products to our Estonian office- Asia and Europe. When the item details says “25-45 working days” it comes from Asia. We give you the maximum time, usually the items arrive way faster!

When the shipping time is over promised time we will refund you!

When you want to cancel the order before paying then just send us an e-mail: orders@fashaddictshop.com. When you want to cancel the order while the package is on the way, then we can´t do it but if you receive the order and send it back to us, we will refund you and the order will be in the cancel status.

RETURNS

Yes, when the item doesn´t fit or has a defect, you can send it back to us and we will make a refund. The item must be with us in 14 working days and in unworn condition.

When want to return, send us an email to returns@fashaddictshop.com and put there your order number, reason for return and your contact details. We will get back to you asap!

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When you get the item and it doesn´t suit etc, then you need to contact us ASAP. We must receive the item(s) in 14 working days. When we have the order, then we will refund you and the process takes 5-7 working days.

When you received item(s) with a defect, then add the pictures to the email you will send to us: info@fashaddictshop.com. When we have reviewed the pictures then we will contact you again. Usually you send the package back to us, we will refund or you can exchange the order or we can arrange you new item.

When you received your order but the item(s) are wrong, then contact us as soon as possible through email: info@fashaddictshop.com. We will refund you afte you have sent us the package. We will refund you the posting cost in this case.

Yes, when you received the order that you don´t like or doesn´t fit, then you pay the return cost yourself. If the order was with a defect or a wrong order, we will refund you the posting cost.

We are sorry but we don´t return money for open package swimwear items, only when has a defect.

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